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Attract & retain high value customers
with consistently fabulous service

Whatever level you choose, you’ll receive our unparalleled support package to ensure you get the most out of your subscription.

CX Starter

£199 / mo

Ideal for smaller companies or larger departments.

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10, 000 Surveys

5 Manager/Analyst logins

15 Tracked staff

1 location or team

1 brand

English-language only

Plus two-way API integration, and premium support by phone, email and online meeting.

CX Pro

£499 / mo

Best for medium sized companies with one main location.

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25, 000 Surveys

15 Manager/Analyst logins

50 Tracked staff

10 location or team

1 brand

English-language only

Plus two-way API integration, and premium support by phone, email and online meeting.

CX Pro-plus

£1,299 / mo

Suitable for a company-wide Voice of the Customer program.

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100, 000 Surveys

55 Manager/Analyst logins

150 Tracked staff

30 location or team

3 brands

Unlimited languages

Plus two-way API integration, and premium support by phone, email and online meeting and input to product roadmap.

CX Enterprise

from £2,499 / mo

Perfect for organisations with departments & teams at a head office and many operating locations.

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Custom Surveys

Any number of manager/analyst logins

Any number of tracked staff

Any number of locations/sites

Any number of brands

Unlimited Languages

Plus two-way API integration, and premium support by phone, email and online meeting, with priority input to product roadmap.

All prices exc. VAT where applicable

Surveys / month by email

(Website and in-app surveys are free. SMS surveys are billed separately.)

10,000 25,000 100,000 Unlimited

Manager/Analyst logins

For managers, analysts and admins to view & manage feedback for their own area(s) of responsibility.

5 15 55 150+

Agents (if applicable)

Number of sales or service agents who are measured (and can view & manage their own feedback.)

15 50 150 500+

Locations and teams

As well as a central view for head office, each location or team can manage its own feedback and scores.

1 10 30 75+

Group companies or brands

Surveys and email templates are individually brandable.

1 1 3 Unlimited

Languages

Collect feedback from customers in their own language.

English English Unlimited Unlimited

Customer journeys & survey designs

Measure and improve satisfaction at every important customer touchpoint.

Unlimited Unlimited Unlimited Unlimited

Integration

Two-way integration via secure API with CRM, Helpdesk, ERP, task management, complaints or any other IT systems..

Yes Yes Yes Yes

Premium support

Expert help and advice by phone, email and online meeting.

Yes Yes Yes
Plus input to product roadmap
Yes
Priority input to product roadmap

Implementation Services

Get expert advice, get training, go live, make an impact.

Success Package — Remote  

Included

Success Package — On site (CX Starter and CX Pro)

£3,900

Success Package — On site (CX Pro-plus and Custom)

from £5,900

Define & set business improvement targets.

Design feedback & follow-up processes.

Engage - set roles, responsibilities & culture.

Software set-up and training.

Run a manual test.

Integration advice and assistance.

Go live.

Review & improve.

Fabulous ongoing support.

For organisations of any size.

Delivered by online meeting.

Define & set business improvement targets.

Design feedback & follow-up processes.

Engage - set roles, responsibilities & culture.

Software set-up and training.

Run a manual test.

Integration advice and assistance.

Go live.

Review & improve.

Fabulous ongoing support.

For organisations up to 10 teams or locations.

On-site pre-implementation design workshop.

On-site implementation and training day.

On-site post-implementation review meeting

Define & set business improvement targets.

Design feedback & follow-up processes.

Engage - set roles, responsibilities & culture.

Software set-up and training.

Run a manual test.

Integration advice and assistance.

Go live.

Review & improve.

Fabulous ongoing support.

For organisations with 10+ teams or locations.

On-site pre-implementation design workshop.

On-site implementation and training day.

On-site post-implementation review meeting.

No minimum term. Cancel any time if your requirements change.

All success packages include

Define & set business improvement targets.

Design feedback & follow-up processes.

Engage - set roles, responsibilities & culture.

Software set-up and training.

Run a manual test.

Integration advice and assistance.

Go live.

Review & improve.

Fabulous ongoing support.

See how CustomerSure could work for you

To find out more about how CustomerSure could help you, get in touch today.

What’s in your plan?

All plans include:

  • All product features
  • Premium support – expert help and advice by phone, email and online meeting
  • All feedback channels – email, SMS, in-app, in-website, voice & touch-tone with speech-to-text
  • Secure API – integrate with most systems such as Salesforce, Dynamics, Zendesk, or your own in-house IT

Excluded

  • VAT if applicable
  • SMS costs — price per text depends on volume
View CustomerSure’s features

Comprehensive feature set

Fully customisable surveys

NPS reporting

Customer Effort Score

CSAT reporting

Beautiful feedback requests

Over-survey protection

Summary reports to key stakeholders

Powerful follow-up tools

Response rate reporting

Text analytics

Instant alerts and notifications

GDPR compliance tools

Comprehensive support

  • Free pilot project
  • IT systems integration
  • Choosing survey questions
  • Email designs
  • Branding your surveys
  • Custom reports available
  • Measurement and ROI
  • Friendly, expert advice and help
  • Quick responses to technical issues and queries
  • Guaranteed success, or your money back.
About our support
Our experience with CustomerSure has been first class. Everyone I've spoken to has been supremely flexible, helpful and co-operative. They are prompt at responding to all queries, great at the technical details and they are clearly experts in the whole field of customer feedback.

See how CustomerSure could work for you

To find out more about how CustomerSure could help you, get in touch today.

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