CustomerSure

Customer Service Managers use CustomerSure to:

Improve customer satisfaction

Role based notifications alert the right people whenever a customer is dissatified, so you can find and fix problems before they escalate.

Replace frantic fire fighting with calm process improvements

Use the comprehensive satisfaction reports to identify problem areas, improve first contact resolution, prioritise improvements and swap chaos for serenity.

Develop teams, without over-burdening experienced staff

Coaching’s great, but it ties up your best people – the ones your customers most like dealing with. If you pipe customer comments to individuals they can design and manage their own development plans.

Get answers from customer data without tying up analysts

Our software’s designed to surface your strengths and weaknesses in charts that are easy to read, with carefully crafted AI features doing the laborious work of teasing out customer sentiment and key themes.

Exceed KPIs

Accurate, up to date customer feedback takes the guesswork out of running a tight ship. You’ll know exactly how to increase satisfaction and streamline your processes and you can avoid wasted effort.

Reduce complaints

You can cut down the effort of dealing with complaints by avoiding them in the first place. CustomerSure gives you the ‘how to’.

Key features for Customer Service Managers

Up to the minute customer satisfaction data

See the satisfaction scores, comments, trends and themes, then drill down to find out the ‘why, where and who’ of what’s most important to customers right now.

Standard and customisable reports

League tables, heatmaps, satisfaction drivers – some of the many reports that let you visualise how customers feel about their experience of each area of the business. You can drill down to individual comments, understand the causes, and often fix them straight away.

Integrations reduce manual work

Improving customer experience should save work, not create more, so CustomerSure integrates easily with your other systems. You get rid of manual processes, avoid duplicating data and reassuringly it’s light work for your stretched IT team.

Some of the tools that CustomerSure integrates with: MS Dynamics, Salesforce, Jira

Confidence in the best approach

CustomerSure isn’t just fabulous software – it comes with personal advice, myth-busting guides, and a battle hardened implementation plan. And our expert advice is on tap whenever you have new questions.

Alerts & insights by team, location or function

Notifications and summaries can be tailored to each person’s area of responsibility. With accurate and timely data, people can respond to urgent local issues as well as plan fixes to the root causes.

Compliance included

Whether it’s GDPR, FCA, CQC, Ofwat, Ofgem, supporting vulnerable customers, or just meeting your own high standards, CustomerSure helps you.

A grid of logos, including ISO and GDPR.

How CustomerSure helps Customer Service Managers succeed

Implementation made easy

We’ll not only guide you through how to get the best from the software, but also planning roll-out, training, setting roles & responsibilities and everything to make the project a huge success. Read what our clients say about their experience….

Covéa Insurance

Using the CustomerSure platform and working with their great team, we have been able to enhance our Voice of Customer programme substantially
View case study

GBGroup

As a business we would not have been able to run our extensive global Voice of the Customer programme without CustomerSure.
View case study

Support to keep improving

Our VoC Maturity Model gives you a framework to reach world class customer experience standards, but in manageable steps. A client success manager will be on hand as little or as much as you need, at no extra charge.

Learn more

The voice of the customer maturity model

Evidence-based decision making

Data makes decisions easier and helps you justify investments. There’s never a shortage of things to do in customer service, so it’s a big help having accurate and up to date numbers that show where the real priorities are, according to your customers.

Check out the product features

Graphs showing what customers are happy/unhappy about

Get a high Return on Investment

Talk to us and learn how to guarantee a high ROI by improving customer satisfaction

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Why choose CustomerSure?

  • The software’s won multiple user satisfaction awards, so it does what you need, it’s easy to learn, and it’s a pleasure to use.
  • You’ll have informative reports and powerful analysis features showing customer satisfaction with every step in the customer journey.
  • AI does the heavy lifting, so you can focus on fixing problems not diagnosing them.
  • It integrates with most other systems, and doesn’t require lots of work by your IT team.
  • Prices are published on our website, so you can check it’s affordable without being forced to speak to sales.
  • There’s a proven implementation plan, with everything you need to think about as well as the bear traps to avoid.
  • Compliance is a given: there are GDPR features and it meets the requirements of regulators like FCA, CQC, Ofgem, Ofwat and more.
  • It’s important to use value metrics not vanity metrics – you’ll get advice on the best measures and targets to use for maximum impact.
  • Everyone you’ll deal with is knowledgeable & responsive.
  • We’re generous with our time and expertise, so whatever level you’re at we’ll help you improve and there’s no billing clock running.
  • You’re not locked in to a long contract – we’ll earn your loyalty, not enforce it!
  • There’s no risk whatsoever – if you want a free trial we’ll help you check that it’s right for you in a quick pilot, at zero cost.

Get in touch and we’ll do our best work for you.