CustomerSure

How CustomerSure helps CX Directors
See satisfaction improve with our data-driven expertise and award-winning software

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What do CX Directors need from a Customer Experience platform?

Get a company-wide view of customer satisfaction

Our Voice of the Customer (VoC) platform supports NPS, CSAT, Effort Score and more, highlighting strengths and weaknesses at every step in the customer journey.

Fix what matters most to customers

Timely action, based on accurate data, rescues customers at risk, strengthens your reputation, and makes it easier to attract new customers, too.

Use key analytics to drive positive change in the business

If CX isn’t tied to business outcomes, it’s a recipe for wasted effort. Use concrete customer data to drive up your critical business KPIs.

Keep customers loyal with an engaging feedback experience

Use our three golden rules to avoid frustrating customers with your satisfaction surveys and get high response rates & priceless, actionable insights.

Harness AI… intelligently!

AI is often misused (prefer being forced to deal with a chatbot, anyone?) But where it shines is trawling through data to highlight customer frustrations, freeing you and your team to make things better.

Become a CX master

Don’t be sidetracked by all the noise from ‘experts’ about metrics and sample sizes. With our practical advice and hard-won experience you’ll learn how to avoid common mistakes and really move the dial on customer experience.

Key features for CX Directors

Top Level dashboards

See the satisfaction scores, trends and themes, then drill down to find out the why, where and who.

Real-time, role-based notifications

The right alerts, to the right people, in time to save high value customers who may be at risk.

Rich analysis & reporting

Standard and configurable reports, giving everyone the information they need to do their jobs better.

Multiple integrations

Integrate our VoC platform seamlessly with your existing systems and workflows, including CRM, helpdesk, and marketing automation tools.

Some of the tools that CustomerSure integrates with: MS Dynamics, Salesforce, Jira

Fabulous feedback experience

Our whole feedback process is designed from the customer’s point of view to give you high response rates and excellent insights.

No compliance headaches

Data stored securely in the UK and features to keep you compliant with GDPR, FCA, CQC, Ofwat, Ofgem and even ISO.

A grid of logos, including ISO and GDPR.

How CustomerSure helps CX Directors succeed

The best strategy, minus the trial and error

Where to start? How to implement successfully? What results to expect? Learn from people like you who’ve already done it.

Covéa Insurance

Using the CustomerSure platform and working with their great team, we have been able to enhance our Voice of Customer programme substantially
View case study

Optimus

Due to CustomerSure’s partnership approach, response rates and feedback quality have both increased
View case study

Achieve best-in-class improvements

Better outcomes and lower costs are baked into our VoC Maturity Model – a recipe for success built on years of experience, masses of data, and ongoing relationships with our happy clients.

Learn more

The voice of the customer maturity model

Get a high Return on Investment

Talk to us and learn how to guarantee a high ROI by improving customer satisfaction

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Why choose CustomerSure?

Wouldn’t it be a nice change if your CX partner delivered a refreshingly good customer experience themselves? What if:

  • The software’s won multiple user satisfaction awards, so it does what you need, it’s easy to learn, and it’s a pleasure to use.
  • You’ll have informative reports and powerful analysis features showing customer satisfaction with every step in the customer journey.
  • AI does the heavy lifting, so you can focus on fixing problems not diagnosing them.
  • It integrates with most other systems, and doesn’t require lots of work by your IT team.
  • Prices are published on our website, so you can check it’s affordable without being forced to speak to sales.
  • There’s a proven implementation plan, with everything you need to think about as well as the bear traps to avoid.
  • Compliance is a given: there are GDPR features and it meets the requirements of regulators like FCA, CQC, Ofgem, Ofwat and more.
  • It’s important to use value metrics not vanity metrics – you’ll get advice on the best measures and targets to use for maximum impact.
  • Everyone you’ll deal with is knowledgeable & responsive.
  • We’re generous with our time and expertise, so whatever level you’re at we’ll help you improve and there’s no billing clock running.
  • You’re not locked in to a long contract – we’ll earn your loyalty, not enforce it!
  • There’s no risk whatsoever – if you want a free trial we’ll help you check that it’s right for you in a quick pilot, at zero cost.

Get in touch and we’ll do our best work for you.