Our software helps care & nursing home groups to collect feedback from residents and family & friends, so you can measure and improve satisfaction.
We understand the challenges of collecting feedback from elderly and vulnerable
residents, and the sensitivity required to reach these groups. Which is why
Barchester Healthcare have been using and trusting CustomerSure for over 4
years.
Read our Barchester Healthcare success story
Improve care
- Learn how residents and family & friends feel
- Find & fix problems
- Give home managers the insights they need to make decisions
- Help carers do their jobs
Improve the business
- Understand how each home and region is performing and where improvements are necessary
- Track key metrics like NPS, CSAT and Customer Effort
- Generate referrals & convert more viewings
- Increase occupancy
- Improve staff morale and engagement
Simplify CQC inspections
- Collect data to support CQC Key Lines of Enquiry
- Show evidence of compliance
- Maintain high standards
Our software helps you collect customer feedback so that you can measure and
improve satisfaction. Two things are really important:
We make sure giving feedback is a great experience for residents and family &
friends (which means you get higher response rates and better data),
Our approach guarantees this will feed through to make a positive impact to your
homes and business and improve the lives of your residents.
Key features
- Fast, simple feedback options for residents and family & friends
- Actionable insights, with tools for follow-up and analysis
- Real-time dashboards tailored for central roles, area managers and home managers
- The ability to share feedback and insights instantly across the business
- Immediately and easily follow-up on feedback to improve a resident’s experience
Learn more about our platform
Why choose CustomerSure?
We’re a safe choice because we’ve repeatedly won our industry’s software
satisfaction awards. We make our clients projects successful by providing high
quality software and expert advice. Three things make us distinctive:
- We use our commercial experience to make sure that your whole business and residents’ lives improves, not just your satisfaction scores.
- We specialise in the mid-market. Our software platform is simple to use, fully featured and perfect for multi-team and multi-site businesses.
- We’re well known for simple to use but powerful software, and expert advice and support. Our partnership approach helps ensure our clients success.
